Telehealth Offers Convenience for Non-Emergencies, Skin Concerns, and Behavioral Health - Download the App Today
Jul 22

Take Advantage of a Telehealth visit with a credentialed doctor specializing in internal medicine, family practice, pediatrics, dermatology, psychology, or psychiatry. A virtual care visit enables you to see a provider through real-time, Skype-like technology using a smartphone, tablet, or computer that has a microphone and webcam. Benefits include:

  • Immediate access to doctors 24 hours a day, 365 days a year
  • No need to travel from work or home
  • Secure and private two-way video chats with U.S. board-certified doctors and therapists
  • Prescriptions sent to your drug store, if needed
  • $25 copay/visit

Consider taking advantage of telemedicine benefits if you have any of the following non-emergency needs:

  • Allergies
  • Upper respiratory infection
  • Flu
  • Earache
  • Skin rash
  • Urinary tract infection
  • Conjunctivitis
  • Sinus infection
  • Upset stomach

Behavioral Health

Telehealth behavioral health benefits are confidential and convenient. Simply book an appointment with a licensed therapist, psychologist or psychiatrist by phone, web, or mobile app and get confidential help for:

  • Anxiety
  • Depression
  • Post-Traumatic Stress Disorder (PTSD)
  • Panic disorder
  • Family and marriage issues
  • Eating disorders
  • Grief
  • Substance abuse/Addiction
  • Trauma resolution
  • Work pressures
  • ADHD
  • Domestic Abuse

Psychologists support you using talk therapy, while psychiatrists will also look for biological imbalances and can prescribe medicine as part of a treatment plan. It generally takes less time to schedule an appointment with a licensed therapist or psychologist. Contact the telehealth provider to schedule your first appointment at least 48 hours in advance. See grid for additional details.


Members of CoreSource and Tufts Health Plan also have access to telehealth dermatology services. Using the web or Teledoc app, upload high-resolution images showing your skin concern:

  • Acne
  • Eczema
  • Rosacea
  • Rash
  • Bug bites
  • Dermatitis
  • Psoriasis
  • Sunburn
  • Poison ivy
  • Skin infections
  • Suspicious moles

A licensed dermatologist will review your photos, make a diagnosis and provide a treatment plan within two business days. You’ll receive an email or electronic message with your diagnosis and treatment plan. The physician will send medically-necessary prescriptions to your local pharmacy.

Enroll in Telehealth Before You Need Services

Enroll in your plan’s program before you need services to avoid delays. You can do this by phone, website, or by downloading the application (app) from the App Store or Google Play. You will be asked to enter your contact information, plan member ID, and to complete a brief medical questionnaire along with major credit card information for the $25 office visit copay. Once you are registered, you can access the services when you need them. After your virtual visit, be sure your primary care provider is aware so he or she is up to date on your health and can provide follow up care if needed.

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